Frequently Asked Questions

We recommend booking at least 3-6 months in advance for weddings and large events, and 1-2 months for smaller gatherings. However, we can accommodate last-minute bookings depending on availability.

Yes, you can modify your booking up to 30 days before the event date. Cancellations made more than 60 days before the event are fully refundable. Please contact us directly to discuss changes or cancellations.

Your booking confirmation includes venue details, date and time confirmation, pricing breakdown, and any special arrangements. You'll receive this via email and we'll follow up with a phone call to discuss details.

Yes, you are welcome to bring your own vendors, photographers, florists, and caterers. However, we recommend using our preferred partners for guaranteed quality and coordination. Please inform us in advance about any external vendors.

We provide professional sound systems, microphones, projectors, screens, and lighting equipment. Additional AV services can be arranged through our partners. Please discuss your specific needs during booking.

Yes, we provide complete setup and cleanup services. Our professional team handles all decorations, table settings, and post-event cleanup. Additional staffing can be arranged for larger events.

Yes, our venue is fully wheelchair accessible with ramps, elevators, and accessible restrooms. We also provide accessible parking spaces. Please inform us of any special accessibility needs when booking.

We allow BYOB (Bring Your Own Beverage) or you can arrange for professional bartending services through our licensed partners. All alcohol service must comply with local laws and regulations.

We allow most decorations but prohibit anything that could damage walls, floors, or fixtures. Open flames, excessive glitter, and certain adhesives are not permitted. Please discuss your decoration plans with us in advance.

Setup typically begins 4-6 hours before your event. Cleanup must be completed within 2 hours after the event ends. Additional time can be arranged for larger events.

Smoking is only permitted in designated outdoor areas. All indoor spaces are strictly non-smoking to ensure comfort for all guests.

We accept cash, credit cards (Visa, MasterCard, American Express), bank transfers, and certified checks. Online payments can be made through our secure booking system.

A deposit of 50% is required to secure your booking. The remaining balance is due 30 days before the event date. Full payment must be received before the event begins.

Deposits are fully refundable if cancellation occurs more than 60 days before the event. Cancellations within 30 days of the event may forfeit the deposit. Please review our terms and conditions for complete details.

Yes, we offer flexible payment plans for larger events. Please contact us to discuss payment arrangements that work best for your budget and timeline.